Liugong's "Tripolar" Safeguard Measures

1. Use "advanced speed" 121 to protect service efficiency with advanced information tools

400-8899856 ringtones call, we

● provide troubleshooting solutions within one hour;

● arrived at the faulty equipment site within 2 hours;

● Solve customer problems within one day.

 

2. Use an effective process approach to ensure that the "extreme power" 12345 before and after the service...

● In place service: the transfer of new machines in sales;

● In-place service: active on-site service within 1~2 months after sale;

● In place service: The whole machine will take the initiative to provide on-site service within 5~6 months after sale;

● In place service: The whole machine will take the initiative to provide on-site service within 8 to 9 months after the sale;

● In place service: The whole machine takes the initiative to provide on-site service within 10 to 12 months after the sale;

 

3. Use “hardware” 3+ with hardware investment and network layout

● Customer Service Management 3+ Liugong Technical Service Center + External Office + Service Center.

● Service mode 3+ Active service + Response service + Value-added service = Satisfactory service.

● Parts supply 3+ accessories pool + accessories area central library + accessories distribution network all over the country, constitute a “one-stop” service model, satisfying customer service requirements at full speed.

● Service Talent 3+ Enterprise School Cooperation School + Liugong University + Online Video Training = Professional Service Team.